The same thing happens a lot when people order meat cooked to medium, medium-well or well done in a restaurant. It’s going to suck, and many chefs don’t want to serve food that is not going to have any flavor.
When the customer doesn’t know what’s good, he can’t be right!"
Now I remember why I stopped working with him. I personally like my meat cooked medium-well. I know how it tastes and to me, it tastes good. I personally don't like meat rare, it just doesn't appeal to me. His last statement was extremely condescending and rude. People know what they like, period. And, if they can't get it in one place, they'll just go somewhere else to find it. In todays economy, who can afford to insult a paying customer?
Thank goodness there's Chef Tom Colicchio, who during the very FIRST season as judge on Top Chef, admonished one of the contestants for not wanting to do something a customer asked her to do. Again, it's always what the customer wants, even if the Chef disagrees. (Tom Colicchio, meanwhile, is a legend in the food world - creator and Chef behind Craft, and numerous other eateries in multiple cities in the United States)